Shipping
Free UK Shipping on all orders when you spend £50 or more!
We ship worldwide!
If you are having an issue at checkout, please Contact Us - it may be that you are the first Cub & Grey customer in your region.
As all of our products are handmade to order, they usually take 3 - 5 working days to make before they are dispatched, then estimated delivery times are outlined below.
If an order is urgent, please let us know in the Order Notes at Checkout and we will make sure you receive it in time!
Once they are finished, you will receive an email to say that your order has been dispatched.
Please see our Terms of Business for full details of our delivery service and guarantees.
UK Orders over £50 - Royal Mail Tracked 48: Free
(2 working days)
UK Orders under £50 - Royal Mail Tracked 48: £3.50
(2 working days)
UK Orders - Royal Mail Tracked Express 24 Delivery: £6
(1 working days)
Europe - Royal Mail International Tracked: from £8
(2 - 11 working days estimated delivery time)
Worldwide - Tracked: from £12
(3 - 21 days estimated delivery time)
Prices are based on the weight and destination of the parcel and so may increase if there are multiple items in the package. All prices are clearly stated at Checkout.
* Days refer to time for delivery once your order has been made and dispatched. The days refer to working days (Monday-Friday) and exclude the day the order is received, Saturdays, Sundays and Bank Holidays.
Customs
We are not responsible for customs delays.
We rarely get reports of customers being faced with customs fees; however, depending on your country, you may need to pay customs fees or import duty if prompted. We recommend checking your country's customs charges and threshold prior to ordering to avoid disappointment, as we are not able to cover customs charges.
If you have any questions, or your delivery estimate has passed please get in touch by calling us on +44 7506 307 191 or emailing us at support@cubandgrey.com quoting your name, order number and we will look into it straight away for you.
